Privacy Policy
Last Updated: April 20, 2024
Introduction
HellcaseA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hellcasea.com or use our mobile app development platform services.
We value your trust and strive to be transparent about our data practices. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. By accessing or using our platform, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We collect several types of information from and about users of our platform, including:
Personal Information
- Contact Information: Name, email address, postal address, phone number, and other similar contact data.
- Account Information: Username, password, account preferences, and other information used to manage your account.
- Payment Information: Credit card numbers, billing addresses, and other payment details (processed securely through our payment processors).
- Professional Information: Company name, job title, industry, and other business-related information.
Technical Information
- Device Information: Information about the devices and systems you use to access our platform, including IP address, browser type, operating system, and device identifiers.
- Usage Data: Information about how you use our platform, including pages visited, features used, time spent, click patterns, and other interaction data.
- Location Data: General location information inferred from your IP address.
Information You Provide
- Content: Information you provide when using our services, such as app code, designs, configurations, and other content uploaded to our platform.
- Communications: Information you provide when contacting us, participating in surveys, or communicating through our platform.
Information From Third Parties
- Integration Partners: When you connect third-party services to our platform, we may receive information from those services.
- Analytics Providers: We work with analytics providers who help us understand how users interact with our platform.
How We Use Your Information
We use the information we collect for various purposes, including:
Providing and Improving Our Services
- To provide, maintain, and improve our platform and services
- To process and complete transactions
- To personalize your experience and deliver content relevant to your interests
- To develop new features, products, and services
- To monitor and analyze usage patterns and trends
Communication
- To communicate with you about your account, services, updates, and other administrative messages
- To respond to your comments, questions, and requests
- To provide customer support and technical assistance
- To send you marketing communications about products, services, offers, and events (with your consent where required by law)
Security and Protection
- To detect, prevent, and address technical issues, fraud, and other harmful activities
- To protect the rights, property, and safety of our users, our company, and others
- To verify your identity and prevent unauthorized access to your account
- To comply with legal obligations and enforce our terms of service
Business Operations
- To conduct research and development for business purposes
- To evaluate and improve our business operations
- To create aggregated, anonymized, or de-identified data that we may use for any purpose
Information Sharing and Disclosure
We may share your information in the following situations:
Service Providers
We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.
Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to enforce our terms of service, protect our rights, privacy, safety, or property, and to defend against legal claims.
With Your Consent
We may share your information with third parties when you have given us your consent to do so.
Partners and Integrations
When you choose to use third-party integrations through our platform, we may share information necessary to facilitate those integrations.
Aggregated or De-identified Data
We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including data analytics, research, and improving our services.
Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, no electronic transmission or storage of information can be entirely secure, and we cannot guarantee absolute security.
We use industry-standard security measures, including:
- Encryption of sensitive information in transit and at rest
- Secure access controls and authentication procedures
- Regular security assessments and vulnerability testing
- Employee training on security practices
- Physical and environmental safeguards for our facilities
We restrict access to personal information to employees, contractors, and agents who need to know that information to process it for us, and who are subject to confidentiality obligations.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These may include:
Access and Information
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. You can exercise these rights by contacting us using the information provided in the "Contact Us" section below.
Data Portability
In certain circumstances, you may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
Withdrawing Consent
Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
Marketing Communications
You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or by contacting us.
Account Information
You may update, correct, or delete your account information at any time by logging into your account or contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.
Cookie Preferences
Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our services.
Do Not Track Signals
Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want your online activity tracked. Our website does not currently respond to "Do Not Track" signals.
Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as quickly as possible. If you believe that a child under 16 may have provided us with personal information, please contact us.
International Data Transfers
We are based in the United Kingdom and process data globally. If you are accessing our services from outside the UK, please be aware that your information may be transferred to, stored, and processed in the UK and other countries where our servers and service providers are located.
When we transfer personal data from the European Economic Area (EEA), the UK, or Switzerland to countries that have not received an adequacy decision, we use appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to protect your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Your continued use of our platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: privacy@hellcasea.com
Address: 2 Cook Landing North Scott G83 0SH, United Kingdom
Phone: +440669791804
For users in the European Union, we have appointed a data protection representative who can be contacted at dpo-eu@hellcasea.com.